Here at Vienna Imports, we want you to be confident in knowing that we’ll partner with you to get you the perfect product for your needs, and if for anything you are not satisfied:
You have a 30 day money back guarantee through Vienna Imports.
You can cancel your order up until the moment that it’s shipped
If the item is defective, we will issue you a prepaid label, otherwise return shipping is buyer’s responsibility.
We don’t charge restocking fees for items in exact original condition ; for opened items, there is a 20% restocking fee unless item is deemed defective.
All products require a Return of Merchandise Number (RMA #) prior to being returned. All returns must be postmarked no later than 30 days (see Gift Purchase Exceptions below) from the delivery date. In the event of a backorder, we allow 30 days from the receipt of merchandise.
FOR DEFECTIVE OR DAMAGED ITEMS: Unless otherwise noted, all of Vienna Imports items are sold new-in-box, never refurbished or used. As such, Vienna Imports guarantees that your merchandise will arrive in brand-new, working condition. In the event that damage should occur during shipping, or that a product should arrive with defects from the manufacturer, we will replace the items at no cost to you.
For defective items, if the item is found to be faulty, please contact customer service within the first 30 days by contacting firstname.lastname@example.org to report the defect and we will send you a prepaid shipping label to cover the cost of return shipping.
For items damaged in shipping, you must notify us within 7 days (in order to fulfill your claim, we must file a damage claim with the carrier within the first 7 days or they will refuse it). If you are present at the time of delivery and the box or packaging appears damaged, please inspect the actual item for damage before accepting it (the carrier will wait for you and allow you to inspect the item itself). If you received or refused a damaged item, please send us a mail at email@example.com and we will handle the damage claim with the carrier (note: this claim could take up to 8 business days be completed), as well as send you a replacement item at no cost to you.
FOR UNDAMAGED AND NON-DEFECTIVE ITEMS: Email us within 30 days of delivery and and we will issue you an RMA or acceptance notification. Buyer pays return shipping in this case. We do not charge restocking fees for unopened items. For opened items, there will be a 20% restocking fee.
We do not accept returns for items damaged in your possession.
Please allow up to 14 days for return processing and credit issuance.
Shipping Note: For your protection, we recommend that you use a traceable method of shipment that can provide you with delivery confirmation. We also recommend that the item be shipped insured. Vienna Imports is not responsible for lost or damaged returns.
Orders may be canceled up until they are in shipping or have shipped. Once your order has shipped, you will be subject to the terms of the Return Policy listed above.