Privacy Policy

Protecting Your Privacy

At Vienna Imports, we offer our customers the opportunity to browse or shop online in a secure manner. The security of your information is of utmost importance to us and, as such, we provide the highest level of secure payment processing available today. Our website is SSL secured and payment is handled by the reputable payment providers PayPal and Stripe. We do not store customer payment information.

When using our web site, we do not gather any personal information without your consent. We may track domain addresses from which customers visit us in order to analyze trends and statistics but your personal information will remain anonymous.

What We Collect From You

(a) When placing an order on our web site:
We collect your name, full billing and shipping addresses, e-mail address and phone number that you are authorizing Vienna Imports to use in order to process your order.
You are not required to subscribe to our e-mail campaigns as an e-commerce customer.

(b) When signing-up for our promotional e-mails:
We required only your e-mail address which becomes part of our database. After signing up, you will receive a confirmation email in your inbox, clicking the confirmation email will help us ensure that we are communicating with to the right email address and provide us permission to continue sending you offers and promotions. Once you confirm your email address you will begin receiving our regular promotional e-mails. You may unsubscribe at any time following the link at the bottom of each e-mail.

If you choose not to provide any of the above information, you will be unable to shop online, enter our shopping spree, receive our promotional e-mails or join our Housewares Club.

How We Use This Information Internally

The information we gather from our customers is used in several ways. For instance, if you are shopping online, the information gathered is used to ship the product to you and analyze where our customers are located. We may also use this information to notify you of new and exciting products and special offers or to let you know of any important changes at Vienna Imports. Customer information also helps us to analyze the use of our web site to see what you use most so we may improve the services we offer.

Use of this information by affiliated third parties

We will not sell, rent, give or share your name, postal address, e-mail address and any other personal information about you or your account to anyone or any organization that is not affiliated with Vienna Imports.

Affiliated third parties who are approved to work with Vienna Imports will use this information confidentially to help get important Vienna Imports information to you. These parties may include ad agencies, mailing houses, vendors or other business specialists who have been selected by Vienna Imports to help execute and deliver promotional marketing materials to our customers that are controlled by Vienna Imports.

Links to 3rd Party Websites & Services

Our website provides links to 3rd parties that you customers may be interested in. Vienna Imports is not responsible for these sites, nor the content on them. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.

Shopping At Vienna Imports Is Secure

Vienna Imports offers you every assurance that your credit card information will be transmitted in a secure environment solely for the purpose of your transaction.

We take our customers’ personal information seriously and take steps to protect our customers' personal information against loss, misuse, alteration and unauthorized access. We use encryption technology whenever receiving and transferring your payment information on our Websites.


When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL).

Your Responsibilities

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are responsible for all activities that occur under your account or password. As a result, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a computer that others may have access to.


"Cookies" are small amounts of data that are stored on your computer, that help us process transactions online and maintain your wish lists and shopping cart. This data is helpful in being able to provide you with a consistent on-line experience. These flags also helps us improve our site and help optimize our online advertising. We never use cookies to save passwords, credit card numbers or other highly confidential information. However, we may use them to provide enhanced online marketing based on your interests and preferences.

Removal of Personal Information

As mentioned above we may collect and store your name, e-mail and mailing addresses. You may contact us at any time to have your personal detail removed from our databases. To unsubscribe from our email contact lists, please click the unsubscribe (opt-out) link at the bottom of all of our marketing communications.

Children's Privacy

Vienna Imports considers the privacy of children and does not knowingly accept personal information from any child. If brought to our attention that an e-mail subscriber is under age, we will immediately remove all personal and identifiable information from our records.

Privacy Policy Updates

Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Web site and in our stores. Once posted, the new policy will go into effect immediately, replacing any previously stated policy.


If you have any questions regarding our Privacy Policy, we will do our best to answer them. Here's how to contact us: